Health insurance companies make customer pledge

26 health insurance companies have signed up to the Customer Impact Scheme, an initiative to provide excellent standards of service to purchasers of income protection and critical illness insurance plans.

Each insurer has pledged to:

Develop and promote products and services that meet the needs of customers
Provide customers with clear information and good service when they buy products
Provide customers with a good service after they have bought a product.

Companies participating in the Customer Impact Scheme;

AXA Life
B&CE
Bright Grey
BUPA Health Assurance
Children’s Mutual
Clerical Medical
Co-operative Insurance Society Limited
Friends Provident
Guardian
Halifax Life
Legal & General
Liverpool Victoria
NFU Mutual
Norwich Union
Police Mutual
Prudential
Resolution Life
Royal London
Scottish Equitable
Scottish Friendly
Scottish Legal Life
Scottish Life
Scottish Widows
Standard Life
UNUM Provident
Zurich Life

If you get poor service from an insurer who has signed up to the initiative, remind them of their pledge!

Health insurance companies make customer pledge

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